I was behind a woman in line at CVS just a few minutes ago. She was a bit frantic, trying to keep a baby in her shopping cart and manage both a toddler and a little girl while swiping her credit card. When the cashier handed her the receipt, the woman stopped a moment to study it… then she scanned the items in her several bags.
I was thinking, “Oh, great. I’m in a hurry. Now this lady is going to demand a ‘re-count’.”
But this is how it went.
She handed the receipt back to the cashier and said, “I don’t think you charged me for the Huggies.”
And sure enough, the cashier hadn’t… possibly in the confusion of the baby and the toddler and the little girl squirming and talking and touching all the candy that is put under the cashiers just to entice customers, especially kids.
The cashier was very apologetic in an amazed sort or way at the woman with the three kids who could have had all three kids strapped in their seat belts by then. It didn’t take long to make the adjustment, but in those few moments the woman turned to me and said, “I’m sorry for taking so long, but I would never want my kids to see blatant dishonesty. Even if they never remember this.”
I smiled and said, “They will remember.” And suddenly I wasn’t in such a hurry. I felt light and happy and unencumbered by even time. I had just witnessed a great lesson in the simplest of moments. And it made me feel very, very good.
Have you ever been witness to a great lesson-moment like this?